Frequently Asked Questions

1. Production & Turnaround

What is the turnaround time?

Standard production takes 4 to 6 weeks from payment to dispatch. More complex or additional-print requests may extend this timeline.

2. Design Services

Do you charge for design work?

No. All design services are free. A dedicated designer helps create your custom uniforms.

3. Design Requirements & Customization

Can you produce our existing design?

Yes. Stimulus can produce supplied designs but may adjust colors or details to align with production and branding guidelines.

Are there design limitations?

Difficult or intricate requests may require alternative suggestions. Pure neon colors aren't available, but selected neon shades are offered.

Is personalization (names, numbers, sponsors) free?

Yes, if using sublimation printing. Other print types, such as vinyl, may have additional charges.

4. Sizing & Materials

What sizes are available?

Men’s, Women’s, and Youth sizes are available. Refer to their size guide for more details.

What fabrics do you use?

High-quality polyester/spandex blends are used. All pieces are sublimation printed, durable, and fade-resistant.

5. Color Accuracy & Print Options

Will colors match the proposals?

Colors on screen may appear different from printed fabric. For precise color matching, a physical sample is available upon request through your account manager.

Do you offer other logo printing options?

Yes. Options include embroidery, rubber patches, and heat-pressed vinyl. These come with extra fees and may add 1 to 2 weeks to production time.

6. Order Modifications & Shipping

Can I make changes after payment?

While not clearly outlined in the FAQ, any changes should be discussed with your account manager as soon as possible.

Do I pay shipping fees?

For individual orders, shipping costs $5 to $10 and arrives in 4 to 6 weeks. Bulk orders range from $55 to $195, with a cap at $195. Final shipping costs are confirmed before completing your order.

7. Returns, Defects & Replacements

What if I receive a defective product?

Defects must be reported within 14 days using the returns or exchange form. Replacements typically take around 3 weeks.

What happens if I don’t receive my order?

Email orders@stimulusathletic.com with your order number, and you’ll receive an update within 24 hours.

8. Taxes & Duties

Do I pay customs or import taxes?

No. Stimulus covers all duties and taxes. If contacted by a shipping carrier like DHL, forward the message to your sales rep, and they will handle it.

9. Order Follow-Up & Assistance

Who handles deadlines or rush needs?

Let your account manager know in advance if you have a deadline. They’ll do their best to accommodate it.